MR
Mel R

1 reviews | Active since Dec 2016

22 Dec 2016, 12:11

***** Case against Neotel

<p>Hi </p> <p> </p> <p>For the past 2 years we have been billed for number that have been added onto my contract.</p> <p> </p> <p>i have been corresponding with neotel since then and its always the same story, "they will get back to us" and we have to wait 20 working days for a response. i have been told that higher authourity do not take calls or customer requests, i always talking to different consultants who give us the same response as the previous one. </p> <p> </p> <p>i have requested on several occasions of the contacts which i signed with Neotel and nothing comes from it.</p> <p> </p> <p>i finally lodged a ***** case against Neotel, according to neotel 6 months later was its not a ***** case. with no invetigation, no reports, no feedback </p> <p> </p> <p>i am still being billed for those numbers that was added on with out my concent up to and including decmeber 2016</p> <p> </p> <p>Neotel owes me R15000 </p> <p> </p> <p>i need to speak to someone very soon and need help.</p> <p> </p> <p>HELP !!</p> <p> </p> <p> </p>

0
Replies (2)
MR
Mel R's update22 Dec 2016, 16:45
Reviewer Update

hi

Acc Number R ********** 94

i have emailed ********** numerous times

My last refference number is - sreqx ********** 20

I would appriciate all the help you can give me

thanks

Neotel
Neotel's reply03 Jan 2017, 15:35
Official

Hi Mel, we have noticed that you have made contact with us one of our other platforms as well. We have escalated your issue and asked that the relevant representative address this as a matter of urgency.