*****, Breach of Contract, Pathetic Service!!

This is to confirm that your account has been terminated immediately with Reference number: SREQ_***2 and termination fees of R 1000.00 will reflect on your next invoice. What a bunch of *******!! Neotel service is terrible! I will take this matter further. We recently relocated to a new house (2km from where we used to stay!). I phoned Neotel to move our Wireless internet to the new house (we still in contract - signed a 24 month contract in November 2013). They told me the area where we relocate to definitely have coverage and I even checked this on their website coverage map. Needless to say, after about 3 weeks, and about 6 hours in total on the phone (call centre is just as useless), they got Ellies to come and do the installation. They spent 20 minutes at my new house and then said the area is not covered and left. Now, Neotel tells me that I'm guilty of \breach of contract"and I must pay R1000 cancelation fee!!! ***????? Who can't provide the service and lie on the coverage maps. Who cancelled the contract??? NOT ME!! 6 Hours in total on calls"