FAULTY WIFI & LACK OF COMPANY SUPPORT

We have a two year contract with Neotel which has wifi. This wifi is totally inadequate. You can sit right next to the wifi and you can not connect to the internet. There are a few students in our house that rely on online tutorials, if we connect the lectures the internet freeze or we get disconnected without warning. Last night I tried for two hours to connect and was unable to. It is not a website problem because if we use a different wifi we able to connect. The Neotel products are by far inferior. The service at Neotel is also inferior, when we phone the service centre and explain everything to them provide our credentials, if we cut off no one phones back although they have just confirmed all our contact details, on Sunday we ended up phoning Neotel four times. When I raised that with them they stated that there call centre is only inbound !<br> Why must I be stuck in a contract for two years when I am not provided with quality in the form of products and service.