1 reviews | Active since Mar 2014
Failure to Perform as Contracted
<p>I have been with Neotel for some time, and over the last few months, the service and network signal has just been getting poorer and poorer. Neotel sent out a bulk mail and credited the actual subscription for one of these months, but has done nothing to improve their actual service. As per their website, I am in the middle of a signal area for the related product, yet all I receive is "unable to connect" or "DNS problems" or "No internet available". I feel I have been patient enough, considering that only after my 3rd mail to cancel and proceed with ombud and legals in a 2 week period, am I considered good enough to have my mail forwarded (Note: Forwarded. Not answered or acknowledged.) The package with Neotel was originally taken under the pretense of a 2mbps line and to reduce my cellular costs with increasing data demands on an Android platform. Now that I am in the process of setting up my own freelance business, I can no longer approve, recommend, or authorize any such account with Neotel, especially as they simply do not provide feedback or let you know what the general problem is, or as to when you may expect resolution.</p>
With all due respect, this issue would not have escalated should you priorotise your mailbox instead of Hellopeter. I fully understand you in your department have placed a high priority on answering issues on Hellopeter, however should the previous departments have answered their mails then this would not have had to escalate to this level. There is thus no investigation to take place as I have sent through notice of cancellation in terms of failure to perform as supplier of contract, in light that up until your response, I had received no response from any of the 3 mail addresses to which I had forwarded. As a result, should my cancellation not be honored, be assuredt that I will follow legal proceedings and contact the ombud, and media as I see this is definately not the first incident with a client that has occurred of a similar nature.
I do sincerely thank you for your response, it is truly appreciated and a great show of personal character, and wish I could have dealt with you personally from the original incident and report. It is however on behalf of Neotel, too late for any reconciliation besides a mutual cancellation of our agreement. I am prepared to have the router and accessories returned to my nearest branch as I understand that the device remains the property of Neotel until the full initial 24 month period has come to an end.
Regards
Gareth
With all due respect, this issue would not have escalated should you priorotise your mailbox instead of Hellopeter. I fully understand you in your department have placed a high priority on answering issues on Hellopeter, however should the previous departments have answered their mails then this would not have had to escalate to this level. There is thus no investigation to take place as I have sent through notice of cancellation in terms of failure to perform as supplier of contract, in light that up until your response, I had received no response from any of the 3 mail addresses to which I had forwarded. As a result, should my cancellation not be honored, be assuredt that I will follow legal proceedings and contact the ombud, and media as I see this is definately not the first incident with a client that has occurred of a similar nature.
I do sincerely thank you for your response, it is truly appreciated and a great show of personal character, and wish I could have dealt with you personally from the original incident and report. It is however on behalf of Neotel, too late for any reconciliation besides a mutual cancellation of our agreement. I am prepared to have the router and accessories returned to my nearest branch as I understand that the device remains the property of Neotel until the full initial 24 month period has come to an end.
Regards
Gareth