Failing to deliver service.

Simple relocation from Johannesburg to Cape Town. Resulting in no Internet and a service I am paying for and not receiving.<br> <br> I confirmed with Neotel that the uninstallation of my device will happen on the 31st of December 2015 in Johannesburg. During the course of the day I phoned in to the call center to ask if all is still in order, they rep**** and told me to wait and that a technician will arrive.<br> <br> Needless to say the technician never arrived on the day. The installation of the new device was scheduled on the 4th of January 2016 in Cape Town. Again no technician on the agreed upon date. <br> <br> Now they cannot install a new device because they failed to arrive on the agreed upon date. This end result is that I am paying for their inability to stick to an agreement. They are in breach of our agreement and now I am left with paying for a service and receiving none. They have shown zero interest in resolving this issue and have kept me completely in the dark. <br>