Failing service, failing business?

<p>i have been a subscriber to the Neotel 4mbps LTE internet service for about a year. For the past 3 weeks the service has worked intermittently and when it does work the speed is less than 1 Mbps which is essentially unusable. I have called the call center several times and the agents have indicated that they have a technical problem & don't know when it will be resolved. Today I have tried to call the call center at least 6 times and each time gave up waiting after holding for more than 30 minutes. This type of service failure is typical of a failing organization. I do hope someone from Neotel can contact me to resolve this.</p>