(facepalm)

The customer service is pathetic. In short:

I called just to find out who is our Account Manager. (that's it yes)

I selected 3 to go to Accounts and Billing... After waiting 20mins, the lady who answered, transfers me to some other department because Account and Billing cant help....

Then, the next guy says he cant help me because its not he's department...then transfers me to Customer Service Desk.

Customer Service Desk informs me that he cant help either, but will at least log a call (via mail) and CC me in the mail...well, this idiot could not even get the spelling of my email address. I tried FOUR TIMES....and he still couldn't get it right. -_-

Most disappointing part about this, not ONE of the persons I spoke to as much as TRIED to suggest a solution..........they only "gave up" and said "sorry cant help"...... I had to ask the Customer Service Desk guy to at least provide a solution to get our Account Manager's info. Thats when he offered to log a call via mail.

Well after all this, still no info on who our account manager is.

SIMPLE STUFF, too complicated for Neotel Staff.