Extremely poor service delivery

<p>I see that the average rating on Facebook is 1.2 out ofn5 so I am not alone in my disappointment with Neotel service. Firstly when my business manager tried to log a fault they refused to assist her and wanted the business owner to phone in the fault. This tagged on extra time from logging the fault. after getting cut off numerous times I finally managed to get a reference number and assurance that she could now phone in to get a technical reference number. Your advertised 24 hour to 48 hour turnaround has not happened. You have been made aware that we are a business and that as our line is not working we are losing business. We have also had to purchase a wireless ****le and mobile data so our clients can have at the free wifi advertised. Please urgently assist. Technical reference is now:FREQ ********** 54</p>