Experiencing degraded service for two weeks.

Our broadband line service has degraded to the point where we are using equally bad MTN 3G data at home. Neotel promised me a solution to the constant problem of having to reset my router / modem manually on a daily basis with a software upgrade. To date they have not rolled out this upgrade nor contacted me. The last 2 weeks have been particularly bad and I've tried in vain to reset the modem and router multiple times per day. No proper connectivity or line speed. <br> <br> What else do I have to do to get value for the R1k a month I fork out. The moment they lay fiber in our suburb I'm moving.<br> <br> Please phone me urgently to resolve this Neotel. I am starting to consider remediation and legal action for breach of contract and will be seeking legal council soon. I will also make sure that this non-delivery of service is propagated through social media channels if a permanent acceptable solution is not presented to me.