Excuse of an internet service

We are a business of +-30 staff running on an uncapped 6mbps Neotel business internet connection. The internet drops +- 10 times a day and the only way to rectify it is to turn the router off for 5 mins and turn back on again. We have been suffering on this internet connection for the last 6 months and cannot continue to run a business like this. I have contacted the Neotel customer service center in the past, and they managed to alleviate the issue temporarily (1-2 weeks) before it got even worse. I contacted customer service again last week and was told a technician would contact me to arrange a site visit to diagnose the problem. I have not received a call as yet. If this problem is not solved by the end of next week we will be cancelling our contract and moving to a Telkom ADSL line and phone line. <br> <br> My reference number for the call with customer service: SREQ***<br>