Empty promises, disappointed

Hi Neotel. I submitted a complain on helloPeter on 4 August. You promised someone would address my situation, but no-one did. I'm still waiting. All I got was a snotty, disinterested email from customer service. You guys call once and if one can't answer, too bad - you never call back, because clearly that is as far as your sense of duty goes - one call. No voice-mail, no e-mail, nothing. I'm still convinced that my situation contravenes the Consumer Protection Act and I'm going to seek the advice of relevant bodies to protect me. Not only have I been duped into signing a contract for service you knew you couldn't deliver, but I am being billed for service I am not receiving. Now I am also being ignored. My business is suffering from this situation. I think I have a pretty good case. Ask Planet Fitness what happened when they treated me unfairly, please do. I know my rights, and so should you...