Email Migration - Terrible Communication

On the 10th September, I received an email from Neotel informing of changes to the email platform that would occur on the 1st November which came and went with no hassles. As of Sunday the 15th November, my neomail account kept requesting a password to which I had never changed. From a previous experience when Neotel decided to change all email passwords without even a hint of notification, I figured that this issue had been done again. After sitting on the phone for 15 minutes yesterday I gave up only to get through to an agent this morning the 17th November.<br> <br> My suspicions were correct, Neotel had facilitated the migration to which my email is no longer registered on the new system and of course the existing password no longer works.<br> <br> I laid a complaint and now await a supervisor to make contact while they try to sort out this mess. I kindly request a telephone call from the genius who managed this project.