Dont response to customer enquiries

I sent an email to Neotel Retentions on 23/9/15 attention Mohau Matlala and about 5 emails thereafter asking her to confirm what we discussed on the telephone in June. I was told by her that she had changed the package and with the new package I could terminate and will not be required to pay cancellation fees. I stayed on as a customer thinking maybe this package would work. It turns out I am still on the dumb contract I was initially on which is not working and doesn't allow you to top up.I sent a termination request I want confirmation that no fees will be debited from my account like it was done in June, R2100 which was only returned after 1 month. I am still waiting for a response since 23/9/15. This is the email she last sent me in June and now fails to respond to my emails sent since 23/9/15. I will be seeking assistance from the Consumer Protector.<br> Good day Ann<br> Thank you for your time earlier.<br> Please be advised that a credit has been raised for you with Reference Number:SREQ_*** and should you wish to cancel your service with Neotel, we will require a termination request in writing to [Email Removed]<br> Regards,<br> Mohau Matlala<br> Retentions Consultant<br>