DO NOT USE NEOTEL - **********!!!

Since October 2017 Neotel has been impossible to deal with after cancelling my contract with them:

Bar the usual auto response mail they neither read nor respond to any mails from me. Below is a copy of one of the mails sent to them in an attempt to resolve the issue:

Neotel insists on continually attempting to deduct money from my account after the service was discontinued.

A Mail was sent to Liquid Telecom on 31 October 2017 notifying yourselves of intent to discontinue as I was vacating premises.

A follow up call was made 07 November 2017 in which I received the above Ref number.

An early discontinuation charge was levied and paid by myself in December 2017.

Despite this communication Liquid Telecom failed to timeously remove their equipment. The antenna and pole were removed only in January and the WiMAx router was collected from myself on 21 February 2018.

In light of the fact that an early discontinuation penalty was paid by myself and that Neotel received their equipment in good order, I see no reason as to why Liquid Telecom insists on attempting to deduct R800.00 from my account each month again.

This is not only frustrating but also costs me time and bank charges to have this reversed each time Neotel **********ly uses a different reference number to obtain money from my account.

Note that legal proceedings will be instituted should Liquid Telecom continue with this practice without providing valid reason.

I urge you to remedy this issue forthwith.

Today I simply got another reference number after being passed from department to department. SREQ ********** 84.

A ******** ***** charge will now be instituted against Liquid Telecoms and all bank and legal charges will be levied against them.