Dissapointingly bad service

<p>When we joined Neotel we were so impressed with their service good customer relations. They would send out someone the same day when we had a problem with our internet connection.</p> <p>Now 18 month later we can not say the same. Our internet service had been interupted all the time for the past weeks. When we tried to call the call centre we could not even hear the customer service agent on the other side due to so much background noise on their side. I was promised they would call me back. I am still waiting. Today I had to call again and the agent helped me to connect to the router interphase when the call dropped and was dead again. In the mean time no internet again. I am now desperate. When will I be heard and my problem be fixed? Shame on you Neotel, I referred a lot of people to you because you used to have good service.</p>