MA
Mogammad A

1 reviews | Active since Mar 2015

05 Mar 2015, 13:06

dishonest advertising/Incorrect billing/

1stly Neotel was advertising Mobile Wifi for 148 P/m. When I received my Device it was a normal usb ****le ( not mobile wifi).<br> I Then called in and I was told, The advertised device was discontinued( False Adverstising). I then arranged a 7 Day Cancellation, and opted for a normal home router for R176/pm.<br> <br> This is what I signed up for:<br> <br> Neoflex Data 10G + WiFi router- R176pm x 24 months<br> *Neoflex WiFi Router (can connect up to 6 users through WiFi and 4 using LAN cables)<br> *10GB of data every month<br> *R176 x 24 months per package<br> *R75 once off connection fee<br> Service is prorated for the first month.<br> <br> So technically my 1st Bill should not exceed R176 + R75 = R251<br> <br> So I got my first bill R619<br> <br> Not only did they not cancel the 1st package I sent back ( within 7days)<br> <br> I got billed for that:<br> <br> So R264 for the Service I dont have<br> and R279 for the one im using.<br> <br>

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Replies (1)
Neotel
Neotel's reply05 Mar 2015, 13:23
Official
Hello mogammada,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team