Disgusting service. Internet access down 5 days now.

We are a business dependent on internet access Reported loss of internet on Monday 4 September. And again every day since then. We were told on Monday that a technician would contact us and then yesterday (Thursday) the consultant (Freddy) would phone us back before 5 p.m. or else this morning. Still no phone call. We lose internet regularly for days at a time. (Septemebr, August July, June and on....). How Neotel still has a license to operate is beyond me?