EN
Eve N
1 reviews | Active since Nov 2010
31 Jul 2015, 11:16
Disgusted
In May this year, I requested my line speed be increased. Was informed this would happen from 1 June. On 10 June line speed still the same. Numerous messages left for someone, anyone to contact me. Today 31 July, line speed is still the same yet Neotel has the audacity to charge me for a service I have NOT RECEIVED and now I have debt collectors calling me. I will be taking your router out and throwing it away. Useless!!!!
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Neotel's replyOfficial
03 Aug 2015, 14:41Hello NelEve,
Thanks for bringing this to our attention.
We are very sorry to hear that this has been your experience and have escalated the matter for urgent support.
Please continue to keep us posted and let us know if you require any further support with this regard.
Kind regards,
The Neotel team
Thanks for bringing this to our attention.
We are very sorry to hear that this has been your experience and have escalated the matter for urgent support.
Please continue to keep us posted and let us know if you require any further support with this regard.
Kind regards,
The Neotel team
Best regards,
Neotel's reply03 Aug 2015, 14:41
Official
Hello NelEve,
Thanks for bringing this to our attention.
We are very sorry to hear that this has been your experience and have escalated the matter for urgent support.
Please continue to keep us posted and let us know if you require any further support with this regard.
Kind regards,
The Neotel team
Thanks for bringing this to our attention.
We are very sorry to hear that this has been your experience and have escalated the matter for urgent support.
Please continue to keep us posted and let us know if you require any further support with this regard.
Kind regards,
The Neotel team
Best regards,