Disa

<p>Every month my wifi is off for a day or either a few hours.</p> <p> </p> <p>Every month I receive an sms saying that my account is in arrears and that I should make payment.</p> <p> </p> <p>I also receive countless calls from consultants urging me to make my payments.</p> <p> </p> <p>The strange thing is that I always make my payments and they're always on time.</p> <p>I have all my proof of payments as well.</p> <p> </p> <p>When I go into the Neotel store they have no records of my account being in arrears.</p> <p> </p> <p>To date I have not be reimbursed for the days and hour's that my wifi has been off.</p> <p> </p> <p>This is extremely frustrating and has the impact to blacklist an individual and negatively affect one's ITC score.</p> <p>I recently viewed my ITC report and it confirms that all my payments to Neotel have been on time and successful.</p> <p> </p> <p>The contact centre and the and</p> <p>Sms's state my account is in arrears however, the Neotel store confirms my account is paid up.</p> <p> </p> <p>This is a clear sign off inferior systems and poor customer management.</p> <p> </p> <p>my name will not be dragged down for actions I cannot be held accountable for.</p> <p> </p> <p>I expect to be contacted tomorrow for third matter to be resolved or I have no choice but to take legal action.</p> <p> </p> <p>I will not put up with a company who offers poor service and delivers incorrect information.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>