Did not receive Additional SIP accounts

At the beginning of October 2015, we requested more SIP channels to be added to our current SIP account . All documentation and details were sent by the 6 th October 2015. I was told it would take 2 to 3 weeks but this is not the case. <br> On 05 November a Technician arrives at our offices advising to install a New set of Sip Accounts. This is already a problem as we just needed an upgrade to the current set. I was told that latest 09 November 2015, we will have the SIP account and TODAY..... we still do not have them.<br> <br> This is terrible service from Neotel. I am considering another supplier for this service