Device works as it should

I believe as per a Neotel Consultant, a router supp**** from them, when powered off for any reason the configuration needs to be reset or the password in the config file.<br> According to the provider and router configuration this should not be the case. its been off for three months at this stage and is rediculous that this is what consultants give as a norm. I would like this to be rectified ASAP.