Degraded Data Service

<p> </p> <p>NOTE: We have equipment for Neotel Voice and Data, this issue affects your Data Service.</p> <p> </p> <p>Issues</p> <p>For the past week and a half we have been struggling to Browse Websites, Connecting to Mail Servers, Watching YouTube and other Streaming Videos, and perform work RDP sessions and making remote Database Connection as we also use our connection to work as well as play.</p> <p> </p> <p>Our Skype sessions get dropped regularly within 30sec time gaps. This past weekend I loaded a 24GIG package as I usually do, I have had to load 3D data on my other sim just to be able to work, over and above the R499 I have spent on Neotel.</p> <p> </p> <p>No Resolution, Repeated Problem</p> <p>We keep calling in, and we get the same response, “we are having network problems they should be resolved soon”, when is soon and why does this keep happening? Early last month the network went down for a while weekend, this time around it’s been a week and a half.</p> <p> </p> <p>Service Demand</p> <p>If we don’t pay, we don’t get service, Neotel needs to prove its worth more support from our family. Right now we are considering Telkom, even though their 24GIG package is twice the cost of Neotel, we are starting to see their uptime to be more reliable than Neotel’s. We would prefer to not go through the trouble and the expense, but if this carries on for another day, we will make the commitment to deregister our subscription to your Connect services on a permanent basis.</p>