Day Light *******

I'm extremely appalled by the manner in which Neotel is ripping customers off their hard earned money. On the 1st of December, my account was debited R 2100 more than what was meant to be debited. On call Neotel to inquire, the agent went through my statement with me , picking up on over R 1800 that wasn't meant to have been charged initially. I was given a reference number SREQ_ ********** 77 for the refund, days later and I've heard nothing from Neotel. I received an email yesterday from one Nthabeleng Makhakhe asking me to send a confirmation of Bank Account, the same account they debit money from. As if that's not enough, i sent my bank statement this morning and soon after Nthabeleng calls me telling me they can only refund that money into my account within 5-10 working days, considering I've waited 5 days already to be told this, I've to wait for another 10 days (total 15 days) to get my money back, money they shouldn't have taken in the first place.

This is day light *******, and imagine how many customers are being milked money without them knowing.