LM
Letlhogonolo M

1 reviews | Active since Mar 2012

25 Jul 2016, 13:13

Day Light *******

<p>I have a 15gig Neotel (Pty) Ltd. data service that i've have been using for several years. I noticed the following recently </p> <p>1. No notification when you forfeit your data.</p> <p>I had 45 gigs of data on the 13th of june 2016. on the 20th of July 2016 i received a notification stating that i have 80% of My R1549.00 neotel credit limit.</p> <p> </p> <p>2. Who agreed to the credit limit of R1549.00?</p> <p>If i recall correctly a had a cap in place as i knew i wouldnt afford that out of data *******.</p> <p> </p> <p>3. I pay R 226.00 per month for 15 gigs of data but you guys charge me an amount of +R900.00 of out of bundle data for 13GIGs this is a true *******.</p> <p> </p> <p>I will never take any product with you and cant wait for this one to end so that i can cancel this b*** sh** of a contract.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>2. On the 15th of June I had more than 45 gigs of data.</p> <p> </p> <p>Whatever it is it affects our spend and we are not sure how to evaluate or budget. </p> <p>14 of June 2016 40 gigs plus.</p> <p> </p>

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Replies (1)
Neotel
Neotel's reply25 Jul 2016, 14:15
Official

Good afternoon,

Thank you for getting in touch. We apologise for the delayed response.

We have escalated your data query to our team to look into and have asked them to contact you after investigating. your reference is SREQ_ ********** 15

Best regards,