data usage is shocking
<p>I have been using the neotel service for a while and I am baffled by the variations in data usage. I monitor my neotel data usage very closely. So I brought 7gb of data a few days ago and the data lasted literally 4 days, during that time I did some streaming and downloading and some basic google searches. <br />The previuos weeks I was buying 7 gb of data and it was lasting 2 weeks and during that time I was streaming movies , downloading and a lot my use of the the internet was happening. <br />So it is not possible for me to use 7 gb in 4 days , especially when I was using our other telkom connection for 50% of the time during the 4 days. The previous weeks our telkom connection was down so I did not use this connection and only the neotel data. <br />Can you please address this as this is not the first time I have complained about your wild varitons in data usage.</p>
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Neotel's replyOfficial
25 Oct 2016, 15:17Good afternoon
Thank you for getting in touch. So sorry to hear that.
Please send us your account number and your email address so that we can send you your data usage report. Once you receive your report, please let us know if you would like us to investigate your data usage.
Best regards,
Neotel's reply25 Oct 2016, 15:17
Official
Good afternoon
Thank you for getting in touch. So sorry to hear that.
Please send us your account number and your email address so that we can send you your data usage report. Once you receive your report, please let us know if you would like us to investigate your data usage.
Best regards,
Neotel's replyOfficial
25 Oct 2016, 15:17Good afternoon
Thank you for getting in touch. So sorry to hear that.
Please send us your account number and your email address so that we can send you your data usage report. Once you receive your report, please let us know if you would like us to investigate your data usage.
Best regards,
Neotel's reply25 Oct 2016, 15:17
Official
Good afternoon
Thank you for getting in touch. So sorry to hear that.
Please send us your account number and your email address so that we can send you your data usage report. Once you receive your report, please let us know if you would like us to investigate your data usage.
Best regards,
's updateReviewer Update
25 Oct 2016, 16:20Hi
The account is ********** 045. **********
I would also like to mention that I called your technical support, who told me there appears to be a fault with the device and I must take it into the neotel store in Cedar square to be reset.
I went to Cedar square and the lady in the store claimed the device was fine, when it clearly was not and the webpages were loading extremely slow.
When I questioned her about the device, her response was " the technical support people told you to come to the branch to get you of the telephone line"
Once again your customer service is terrible.
's update25 Oct 2016, 16:20
Reviewer Update
Hi
The account is ********** 045. **********
I would also like to mention that I called your technical support, who told me there appears to be a fault with the device and I must take it into the neotel store in Cedar square to be reset.
I went to Cedar square and the lady in the store claimed the device was fine, when it clearly was not and the webpages were loading extremely slow.
When I questioned her about the device, her response was " the technical support people told you to come to the branch to get you of the telephone line"
Once again your customer service is terrible.
's updateReviewer Update
27 Oct 2016, 10:36Hi
The account is ***, ***
's update27 Oct 2016, 10:36
Reviewer Update
Hi
The account is ***, ***