Data loaded to incorrect no

I have a neotel router on the 15 April 2015 I called the customer service to to get the no on which to load the data which was 24gig and cost R499. They lady that assisted me gave me a number I repeated it as she said it and continued to load the data. I then waited for about 5min and still no connection I called back and asked that they please check for me and spoke to a technical support gentleman who informed me that it was loaded but to the incorrect no. I asked please if it can be reversed as I have just loaded it but I was informed no. I feel if it was a small amount I could accept that and if I waited days to contact them but I did it immediately I so think that a reversal could have been done immediately and I would not have had to purchase another 24 gig for R499. I was also surprised as when I gave the number I had loaded it on I was informed that they do not have 11 digit numbers but it was loaded according to the gentleman. He was very well mannered but the ladies I spoke to had really bad attitudes. I do hope that we can get some kind of resolution as this is a lot of money to just have thrown in the water.<br> Regards<br> Mrs Suegnet Deyzel