Data has Fallen

<p>Sunday 16 July 2017, a power failure in Helderkruin, Roodepoort.</p> <p>Neotel's base station experiences a fault at it's base station that ****s the data coverage for a small portion of Helderkruin, that incorporates my home.</p> <p> </p> <p>Three weeks later and around 8 phone calls with reference numbers and promises from the call centre to provide feedback, still nothing.</p> <p> </p> <p>Even went as far as asking for a supervisor to call me to explain how a company of this size and stature does not care for customers in a small area as well not being able to repair a fault and provide the service being paid for.</p> <p> </p> <p>To get signal i have to gat in my car and drive 400m away from my haouse to recieve signal to try conduct my business.</p> <p> </p> <p>But alas Neotel does not care, i should either get rid of my Neotel sim and either go to a cellular supplier that can actually provide the service paid for or spend extra and connect to the fibre being installed in the area currently.</p> <p> </p> <p>Extremely disappointed in Neotel and there lack of customer service, after being a loyal customer for five years plus.</p>