MA
Marck A

1 reviews | Active since Jul 2016

09 Jan 2017, 10:39

Data cost increase 5 fold

<p>Despite numerous calls and being shuffled from dept to dept, this issue is still not resolved.</p> <p> </p> <p>My contract was supposed to be capped and a credit limit put in place when i signed my contract, This was true for the first 20 months of the contract. Sudenly in the last two months i have received rudiculous invoices, one was 5 times the normal invoice amount and the latest one was double the invoice amount.</p> <p> </p> <p>This should not have been possible as my account has always been capped but i have not been able to get a satisfactory response from any of the staff i spoke to.</p>

0
Replies (7)
Neotel
Neotel's reply10 Jan 2017, 12:35
Official

Good afternoon,

We are sorry to hear this. Please kindly send us your account number and we will check if this matter has been escalated to IT to check if a cap has been put in place?

Best regards,

MA
Marck A's update10 Jan 2017, 13:02
Reviewer Update

Service Number: ********** 145

MA
Marck A's update10 Jan 2017, 13:02
Reviewer Update

Service Number: ***

Neotel
Neotel's reply10 Jan 2017, 13:22
Official

Thank you,

We see this matter was in fact escalated to IT to look into however there is no feedback. We have logged a new ticket asking for urgent feedback under the ref SREQ_*** . Our team will be in contact once it is received. We apologise for the inconvenience caused.

Best regards,

MA
Marck A's update10 Jan 2017, 13:29
Reviewer Update

Thanks

MA
Marck A's update17 Jan 2017, 12:07
Reviewer Update

Thanks for the prompt assistence. The query has been resolved.

Neotel
Neotel's reply17 Jan 2017, 15:01
Official

Great to hear! Please feel free to message us on facebook if you need future assistance.

Best regards,