Damaged property & bad attitude

A few weeks ago, Neotel technicians installed the uncapped wireless solution at our home. After specifying that they need to put the cables through the wall piping & put the antennae either on the roof or side of the house, I left them to do their job. I was busy with work & when I went to check on them, they had drilled a hole through the ceiling and installed the antennae on the wall of my balcony. When I told them to move the antennae to the side of the house, they said that they didnt have a long enough ladder & they had to rush to another client. So the guy (Chris - ***) gave me his number to contact him in the week. He answered my call and said he'll come on the Friday but he didnt pitch. I tried to call him a few times over the last few weeks but he's been ignoring my calls. We are now having signal & connectivity problems. I called the call center today & the lady said everything is working fine & to call back later when I'm closer to the modem. I also complained about the technician & she said that she cant help me & that I need to pay R1000 for them to move it because I \should have been there to tell them.\" What about my ceiling damage? Will Neotel pay this? "