Cut from the same cloth as Telkom, Customer Service is very bad , would not recommend Neotel

<p>I really thought that Neotel would be different , some new something fresh, very dissapointed with Neotel , Iv been having issues my LTE service in centurion , the connection keeps on dropping , making the service unusable , it has been now a Month and a half and the issue still exists,</p> <p> </p> <p>Neotel Support i would rate them 2 Out of 10 with 1 being the worst (no s****ed staff) </p> <p>Neotel Accounts department 2 out of 10 ( cannot speak to anyone in accounts department, non existent)</p> <p>Neotel call logging system 2 out of 10 (everytime you call you get a new ref number)</p> <p>Try to escalate an issue , cant rate this as it is non existent , u cannot speak to some escalation manager ..nothing just support.</p> <p>Neotel Consumers email , 1 out of 10 ( send an email to ********** , your email will go into a black hole , no one responds , no automation and ticket logging via this email , nothing , just hope someone replies is your best bet,</p> <p>Overall Neotel Score 2 out of 10</p> <p> </p> <p>1 August 2016</p> <p>FCR ********** 96</p> <p>20 August 2016<br />FCR ********** 87<br /> <br />21 Aug <br />FCR ********** 81<br /><br />FREQ ********** 37</p> <p>23 Aug<br />SREQ ********** 57 , Download grade of line</p> <p> </p> <p>1 September 2016<br />FCR ********** 89<br />SREQ ********** 0,</p> <p>4 september <br />FCR ********** 99</p> <p>6 Septmeber <br /><br />SREQ ********** 77</p> <p> </p> <p> </p> <p> </p> <p> </p>