1 reviews | Active since Apr 2014
Customer Service & Support
<p>I am utterly disgusted with Neotel’s service that I have been receiving as of late. I sent an email 8 days ago to enquire when the credit will be passed onto my account for the 10 or so days beginning of last month that my service was not working. This was after the Antenna and router were replaced due to apparent faulty equipment. I have yet to receive a call or email regarding the matter of the credit. The person that contacted me regarding the first complaint even said I Should be credited for the days the connection was not working.</p> <p> </p> <p>Your internet speeds are not consistent and I am only getting download speeds ranging from 1.03Mb to 2.76 Mb</p> <p>My connection speed should be 4.0Mb and I am NOT getting those speeds at all.</p> <p> </p> <p>I called the call center yesterday and arranged for someone to call me at 6Pm from the technical department to address these issues.</p> <p>They only called me at 8.19Pm. I refused to speak to the person as the call should have happened at 6pm as arranged as I had prior plans for 8pm.</p> <p> </p> <p>Very Dissatisfied Customer.</p> <p> </p> <p>My Ref number: SREQ ********** 59</p> <p> </p> <p>Cannot wait till fibre goes live in my area then I can do away with this useless ISP called Neotel.</p>
I can understand that its a best effor service, but as I explained to the Techie, When it fluctuates from 0.6Mb to 3.7Mb, that is not best effort, That is no Service.
Also I would like you to note that in the mornings the last couple of weeks, from around 8am onwards, my service does not even work, IE NO Internet. This is amounting to breach of contract. I will be running trace programs to monitor the network to verify this as your technical department is a joke and has no cooking clue what they are doing and I do not trust the information that they give. There has only been 1 person that has assisted me properly and I cannot rember his name. He is the person that helped me in the begining of April. He was a wonderful person to deal with and knew what he was taling about.
Im not even going to go into the details, Alli want is the credit to be passed to my account for the days that my service was not working. My contract Expires in November and I will be moving to a new provider as I cannot carry on like this.
Almost every 2-3 weeks or so I have to call and complaint that my service is not working. Not even Telkom is as bad as you guys.
I can understand that its a best effor service, but as I explained to the Techie, When it fluctuates from 0.6Mb to 3.7Mb, that is not best effort, That is no Service.
Also I would like you to note that in the mornings the last couple of weeks, from around 8am onwards, my service does not even work, IE NO Internet. This is amounting to breach of contract. I will be running trace programs to monitor the network to verify this as your technical department is a joke and has no cooking clue what they are doing and I do not trust the information that they give. There has only been 1 person that has assisted me properly and I cannot rember his name. He is the person that helped me in the begining of April. He was a wonderful person to deal with and knew what he was taling about.
Im not even going to go into the details, Alli want is the credit to be passed to my account for the days that my service was not working. My contract Expires in November and I will be moving to a new provider as I cannot carry on like this.
Almost every 2-3 weeks or so I have to call and complaint that my service is not working. Not even Telkom is as bad as you guys.
Good Day
I was supposed to be called Last Week Friday already.
I have sent emails numerous times and yet still no reply.
I have never ever in my life had such bad dealings with a company of your size.
And you are supposed to better after being bought by Liquid Telecoms.
And still to this day, I have yet to be contacted with regards to the credit owed to my account!!
Good Day
I was supposed to be called Last Week Friday already.
I have sent emails numerous times and yet still no reply.
I have never ever in my life had such bad dealings with a company of your size.
And you are supposed to better after being bought by Liquid Telecoms.
And still to this day, I have yet to be contacted with regards to the credit owed to my account!!