1 reviews | Active since Aug 2012
Customer service.... service? what service?
<p>First of all, I'm not sure if Neotel somehow has enough clients as they sure not interested in any new business. I have called the retail store on ********** 168, I have called the national call centre on ********** 865 (spoke to Andrew) He informed that the retail store becomes very busy and they don't answer the phone. Really? a business that doesn't answer their phone, an employee that is telling a client that they are too busy for them. Is this the picture Neotel wants to paint for future customers? And all I actually wanted was to purchase a device and make use of your services but somehow Neotel and its staff are not interested in me, maybe its only me and they treat the rest of their customers better, but looking at some of the reviews this seems to be a trend. Neotel answer me this, are you still in business? do you still want new clients? I would love a response if you not too busy!!!</p>
I have enquired in the retail store in 2016 close to the end of the year and it was the same story and still to date you are saying I should contact you and not the other way round. Thank you but no thank you I will do even more to make sure South Africa knows about this poor service!!!! No wonder you reply in private messages! !!! Your service sucks and even you who ever you are how the hell can you tell a client or potential client to enquire close to month end you have no sense of responsibility towards a customer. Let me show you how social media and digital marketing can be used to creat awareness around bad service!! If you do not take proper action I will!!!
I have enquired in the retail store in 2016 close to the end of the year and it was the same story and still to date you are saying I should contact you and not the other way round. Thank you but no thank you I will do even more to make sure South Africa knows about this poor service!!!! No wonder you reply in private messages! !!! Your service sucks and even you who ever you are how the hell can you tell a client or potential client to enquire close to month end you have no sense of responsibility towards a customer. Let me show you how social media and digital marketing can be used to creat awareness around bad service!! If you do not take proper action I will!!!