Customer Service Pathetic

Ever since we changed to Neotel we had problems with slow Internet speeds. I was informed that a free antenna was available, I just had to request it at Customer Service.<br> When it was requested they just ignored my request. I visited their offices at Midrand but got no joy there. <br> I contacted Hendri van Wyk (Director) and he forwarded my request to Customer service/care, they requested that some speed tests be done. That I did, then they requested that the speed tests be done with a LAN cable and not Wi-Fi, This was not their original request and it would appear that they are stalling not to assist me. <br> Getting no joy, I eventually contacted Hendri van Wyk again and forwarded all my communications to him. <br> On 29/7/15 Hendri referred me to Janine Smith from his office to follow up on his behalf, she promised to follow up with customer care. Plus minus 2 weeks later I contacted Janine again and she said that they must put in a motivation to get a free antenna supp**** to me. Now again nearly two weeks later I still did not get any feedback from Neotel and is still struggling with a poor internet speed.