Customer service lacking!

<p>I have been trying to sot out an outstanding balance on or account for months and no one has returned an email or picked up a phone to discuss thesituation with us, we just keep getting statements with interest allocated to the balance every month. The outstanding balance is because Neotel charged us for a service that didn't wok and a mutual agreement was made but not followed through on Neotel's side. So we look like the bad debtor.</p> <p> </p> <p>We have also bee having a lot of connectivity problems and flapping issues since moving over to Neotel. Their technical faults department, we have to admit, are very good. They respond to complaints, they keep you updated with progress and they get the problem sorted. Our issue is that it takes anywhere between 4-24 hours to fix the problem, and we are a business. We need phone lines. And the connectivity drops more times than we feel is fair.</p> <p> </p> <p>I have tried to contact all the relevant people at Neotel to request a meeting to discuss these issues and have been ignored in my request. Our account manager's phone line just rings.</p> <p> </p> <p>We find this unacceptable. When signing on with Neotel we stipulated that one of our top requirements was communication and good customer service. We are receiving neither.</p>