Customer Service at its LOWEST

<p>Even with all of Neotels so called switch problems, i did not contact the call centre, even after they said its resolved i still di not with all my connection issues with the Neoflex Data package.</p> <p>So when i did email customer care i was told that i need to call tech support. My router stays sonnected for about an hour then the connect light goes off, and it needs to be restarted for a valid connection. When i called in i was told the new DNS settings needed to be be input, which i did , i was guaranteed it would be stable, before i let the guy put down i did a speed test , a neotel speed test, download of 0,3Mbs , upload of 0.08 Mbs.... as in the neotel way of doing things, i was told it was acceptable speeds, this has happened to me on numerous occasions before. An hour later i had no connection light on the router again , i have emailed the support desk again as per below, and 6 days later theres still no response besides the automated mail</p> <p> </p> <p>______________________________________________________________________________________________________________________</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p>Consumers<br />28 Sep (6 days ago) <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Sir/Madam</p> <p> </p> <p>This is an automated response acknowledging receipt of your e-mail - please do not respond directly to this message.</p> <p> </p> <p>Your enquiry will be attended to as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Neotel Customer Services</p> <p> </p> <p>_________________________________________________________________________________________________________________</p> <p>Kelvin <br />28 Sep (6 days ago)</p> <p>to NEOTEL <br />Hi<br />Please note after the change of the dns settings the router still loses connection via wifi and ethernet. After a restart it connects for an hour or so. The same issue as initially logged. <br />After the dns settings were changed, I did a neotel speed test and was told the download speed of 0.5 mbps and upload if 0.2 was acceptable speeds, which is pathetic. This has been logged previously on numerous occasions and is still not resolved.</p> <p>Please get the escalations manager to contact me to hopefully finally resolve this or kindly terminate my contract</p>