Customer

Good Day, I have been a client since the 1st April and I am starting to GREATLY rethink my my choice of choosing Neotel. I would like to bring it to your attention that I am greatly disappointed and disgusted in your ( What you call ) Customer care or Customer service. The fact of the matter is Neotel and how Neotel is been run or managed is a complete and utter JOKE!! Since day one I have had nothing but grief and endless problems with your Neotel device, The 1st of April your technicians came and installed your Pole system as well as the Rooter, It worked for approximately a day and hasn't worked since then! Since then i have done nothing but struggle over the phone and have had my phone bills run up by your USELESS technicians, I get passed on from one person to the next that seems to know less then the last one! And manage to land up with no solution to my problem. I have now gotten to the point where I no longer want to spend more of my time and money speaking to your useless technicians over the phone, I also DO NOT want to be given ANOTHER Reference number, I have been given my fare shear for something that should have been fixed long time ago! I am now not asking but as a very disappointed customer I am telling you that I WANT you to send a technician out to my house (one that preferably knows what they are doing ) to come and sort out my problem NO CHARGE when it suits me and when I am physically at home myself. It seems to amaze me that Neotel will not lift a finger to help sort out my problem yet Neotel is very quick on sending me bills to be paid for a device that i have only been able to use for a day!!!!!!!!!!!!!!! If Neotel is unable to either sort out my problem or fulfill my needs then I am entitled to a full refund. The Lack of help and the lack of Communication is **********!! Thereafter if Neotel is not able to fulfill my requests and come up with a suitable solution for my problem I intend on taking it further, Legally. In the mean time i will be making sure that everyone I know and everyone I come across or come into contact with knows a out Neotel and about their ****TY and poor service as you have done a fantastic job at wasting my money and my time. And for the record, This is the 2nd email I have written up for you guys and to my "utter" surprise no response Many Thanks Ricardo Barbosa