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I have been a customer with Neotel since the end of January this year.In April 2015 I tried to terminate my account as the service was not working for me.Every month we seemed to go over our data usage and our internet was slow.Not to mention that I was receiving data notifications in the name of GOVINDSAMY NAIDOO(Very strange).I was informed that I would be billed a termination fee of R1859.I could not afford the fees so decided to keep the account.I was liaising with a lady by the name of Nomathemba Thabethe from Retentions Department.She advised she would reinstate me but would need to open a new account.Today I get a sms notification from my bank stating that Neotel has debited my account for R2473.72 which includes termination fees.Now which customer in the right mind will agree to pay termination fees and be reinstated for services they initially tried to terminate?I have never received a statement and this was the first month I never got a sms notification from them prior to the debit order going off (very strange).I am submitting a complaint with the public protector because this is *******.I have to say that this is the worst service I have ever received. SUSPICIOUS PLACE