******* BILLING & UNRELIABLE NETWORK

Last year I got Neotel to install an LTE Router at my property in Johannesburg. I paid for the installation and first month. The internet kept on disconnecting in short periods of time and required us to reboot it in order to reconnect. I reported the issue right away and Kim from Customer care confirmed that it is pointed to the wrong service station. She promised to send technicians, nothing happened. Reported the issue again, to Casey from customer care and was promised the same, nothing happened. I repeatedly reported the issue and went as far as to wait 30 minutes to speak to a \team leader"Maurice Stuart. He promised the same and GUESS WHAT? Nothing happened - so surprising. We were left with ****py internet and till today"