convertion of e-mail

On 23rd November 2015 I realised that my e-mail from Neotel (neomail) is not working. I forwarded an e-mail to [Email Removed] from another email with a request to assist me on 24th November . On 25th November I was advised, via e-mail to contact the technical department because Neotel has upgraded to a new Neomail server and my e-mail was not converted. Since then I phoned them and were only promised that a technician will phoned me to assist.. I phoned seven times during November and December and no one phoned to assist me. On 15th January I went to the retail store in Menlyn Retail Park were Kabelo assisted me. He also phoned the technical department who promised that they will contact me. On 19th January 2016 I phoned Kabelo again because no one responded yet. Today 25th January 2016. I phoned the technical Department again, as I was not contacted as yet, only to be advised that they can no longer migrate anymore emails to the new server as the micration has ended on 15th December 2015 and I must please create a new email with another email provider. I was never informed of any expiry date and I talked to 8 consultants.