Contract with Neotel a real nightmare

I apply for a contract with the company for a NeoFlex Data 10GB as well as a Neosmart 100, i used Mobile4u in Brakpan for the deal, after 2 week of applying the Neoflex Data 10GB were delivered on the 11/09/2015, i then went to Mobile4U to enquire about the cell phone (Neosmart 100), the lady ***ners wife) a soured me that both been approved and they out of stock with the Neosmart 100, just need to be patient will be delivered. i accept it and wait. After 3 weeks on the 22 of September after a long struggle, phoning and mailing between Neotel and Mobile4U i eventually got the Neoflex Data up and going. By then i knew this were a big mistake to use Neotel. I then start enquire about the Noesmart 100 phone and Irvin inform me that there were not a application for that, he then assist me with that. Again after 2 weeks struggle i received it on the 8/10/2015 after i asked to deliver it to my moms house at 80 Gladstone and the address were 30 Gladstone, i received the phone with out any sim cart, again i start with a struggle to try and get a sim cart out of them today is the 20/11/2015 and still no sim cart. Last month they took R320.00 still no account to state for what and this mont