WP
Willem P
1 reviews | Active since Mar 2009
03 Mar 2015, 09:12
Contract Cancelled Still Being Billed
I cancelled my contract on 02-06-2015. You are still debiting my account. The service I received was horrible. I am struggling to get through to your call center. I need the money refunded which you are deducting from my account. I actually need to be refunded all the money that I paid to NEOTEL this far as I have had NO signal on my device for 6 months. NEOTEL could not resolve the issue and I don't see how I could have paid for something I was not getting.<br> <br> MY MDN number ***<br> <br>
Helpful (0)
Replies (1)0
Replies (1)Neotel's replyOfficial
03 Mar 2015, 09:14Hello jackal69,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
Neotel's reply03 Mar 2015, 09:14
Official
Hello jackal69,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Regards,
Customer Services Team
