Continued, Poor service from Neotel

Hi,<br> <br> I am not sure how this usually goes, but I am getting continues poor service from Neotel, they are unable to rectify the issues that I am having and the same issues seems to be going up again. <br> I have had ports blocked since May, that they are unable to open up. I am talking about common ports such as telnet, ssh and ftp. They keep on insisting that the issue is on my side even though I have shown them with proof that it is not the case.<br> <br> The connection that I have is fibre over microwave (if I can call it that.) The connection drops for about 5 seconds every minute or 2. I have send them result that shows this different, but they keep on insisting that nothing is wrong. <br> <br> The connection I have seems to be limited to about 50% - 60% of the maximum capacity. (I know this is a contented service, but this is ridiculous, I had the same issue 2 months ago and now it is back.<br> <br> I would not recomend Neotel to any small or other business for that matter. Their service delivery is terrible.