Connection offline for more than 3 weeks

My connection has been offline for the 3rd time since installing Neotel Broadband Uncapped in July 2017. The first time it took more than a week to sort it out. The second time I managed to troubleshoot it myself but my download speed kept dropping under 3MB. About 3 weeks ago it went offline again and it has been an absolute nightmare to have my connection again. I had numerous arguments with the consultants that there is nobody at home during the day for the technician to come check it physically but the less they understand. What baffles me is that how the hell can I afford to pay a 1000 bucks for a pathetic slow connection (overpriced) and be at home at the times it suites them? Is it not Neotel that has to render a service to me and accomodate the customer? But their attitude towards the customer is that I need to stay out of work to help Neotel do their work and deliver their service to me...that is pathetic! So what Neotel is telling me is that I need to tell my boss I cannot come to work because I need to sort out my wifi at home? My boss will laugh at me and tell me to find another job and then I have to cancel my Neotel contract...do Neotel not know what customer service is? Customer retention? I am paying for a connection this month which I could not use much which is sad. I really don't think Neotel nor Liquid Telecoms should have a licence to be an ISP...I see so many complaints on here but they don't seem to learn from their mistakes...no wonder they don't have a Facebook page. I have advised so many people not to get Neotel and I will keep shouting it to many people to stay away from this pathetic company. I am sure there is many people on this forum or website that will agree with me.

LJNathan