COMPLAINT - NEOTEL

I was charge in the first month R337.23 which I paid on the 4th May.<br> I did not realise that they will be deducting it automatically from my account.<br> They debited my account on the 4th may (same day) with R337.23.<br> <br> I have spoken to 4 different people on the call centre, the last time, before today being the 9th of August.<br> The query is still not resolved.<br> Every time I call the waiting period for somebody to get clarity on the query was in excess of 10 minutes.<br> This morning I spoke to Atrisha. <br> She promised that a supervisor will call me back within the hour.<br> I called back myself and is currently holding already 17 minutes.<br> The assistant told me now that the supervisor is on her way to her table to resolve me query.<br> <br> I do not think that it will happen and I am now at wits end.<br> They have charged me R926.58 this month as the access was charged at out of bundle charges. <br> <br> I am now on hold to speak to Lutando, he is a supervisor. I am already 23 minutes on hold and is listening to music.<br>