Clown Operation

Item: Neotel
Rating: 1

I was a happy customer of Neotel for many years. However I switched to fibre and I have had endless **** with cancelling the service. I gave notice in December 2016. The Fibre ISP then contacted me to proceed with my fibre not 100% confirmed. The fibre was installed 1 week after this. I contacted Neotel and told them to proceed with the cancellation. I was told that they need to collect the equipment at the end of Jan 2017 which I agreed to. After cancelling in December 2016 I have been billed every month for the service I am no longer using and have cancelled. I have had to contact the call centre and explain every time that I’m not using their service and have cancelled. They processed credits on the account after I had re-forwarded the proof that I had cancelled my account. I have had to send proof of the cancellation 5 times so far. The Neotel system does not store information correctly as told by a consultant after receiving my emails. Once I had provided the information with all the automatic emails from Neotel they then pushed it to accounts to be credited. In the meantime the accounts department proceeded to hand my account over the Nudebit for the outstanding amounts of money tarnishing my credit score for no reason as I cancelled in writing. Also I am receiving accounts with false amounts due as no services were used for this time. I contacted the Nudebt call centre to explain what is happening and they said they will request the credit from the accounts department at Neotel. I received a credit for one of the months………Yay we are getting closer. Gaining the energy I called the Neotel call centre again to find out what is happening with the balance of the account. Proceeding to have to go through everything again with them. (Remember the system does not keep information on it). I was transferred to someone in the accounts department and was told after having to go through everything again that they will be crediting everything once they have received the equipment. I said sure no problem it has been waiting for you since January 2016. We are now currently sitting at the beginning May 2017. This consultant then arranged for a technician to come collect the equipment. The technician come to collect the equipment around the end of May 2017. We are now in June 2017 with the accounts department still pushing for their money through Nudebit, money that I do not owe. Every time Nudebit contacts me which they have twice three time already, I have had to explain the whole story over again and they then say they will send it to the accounts department. Then I hear nothing......... Now I received a notice from Nudebit for a notice to hand me over!!!!! I have also seen that Neotel is also listed on my credit report for outstanding funds. Please tell me if this is fair at all !!!! I cancelled my contract within the prescribed 30 day notice period and I am still having to justify myself as to why I don’t need to pay them for their own internal system problem. Note to CEO - Kennedy Memani You have a shameful company, I suggest you fix your problems or please just leave it to the likes of Telkom who have been working in this space for far longer.

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