Charging Pro Rata Twice and Never collected equipment

Item: Neotel
Rating: 1
Author: Theunis S

Good day, I just received a invoice for my cancelled Neotel Subscription. The total outstanding balance is R**** whereas R2000 is for the collection of the device that has NEVER been collected and the R**** is a 120+ days in arrears, Please explain how this is possible??? I have cancelled my contract within the notice period, and don't even reply with it is pro rata as i have checked all my invoices and i was charged pro rata when i joined. Your urgent assistance will be highly appreciated.

Helpful (0)

Replies (3)

Neotel's replyOfficial

29 Jul 2016, 11:45

Hi Theunis

Thanks for getting in touch, we are sorry to hear this and have sent it to our team to look into and resolve as soon as possible

Neotel's reply29 Jul 2016, 11:45

Official

Hi Theunis

Thanks for getting in touch, we are sorry to hear this and have sent it to our team to look into and resolve as soon as possible

Neotel's replyOfficial

29 Jul 2016, 12:08

Hi Theunis

We believe our team has contacted you and have requested collection of the device and have raised a credit note for you

Neotel's reply29 Jul 2016, 12:08

Official

Hi Theunis

We believe our team has contacted you and have requested collection of the device and have raised a credit note for you

Theunis S's updateReviewer Update

29 Jul 2016, 12:15

Good day,

No one has contacted me as yet, will advise once they have contacted me.

Theunis S's update29 Jul 2016, 12:15

Reviewer Update

Good day,

No one has contacted me as yet, will advise once they have contacted me.