Cannot give clear indication

Neotel cannot give clear indication or timeline of when my Internet issue will be resolved. They do not want to commit to anything or assist with an alternative. <br> This has now forced me to cancel my contract with them as they cannot commit to me when the service they are providing me will work, but I still need to pay them for it.<br> Also I needed to follow-up with them. It looked like they do not have the drive to give good service to their customers. They would rather just ignore them (supervisor - Ashford.) <br> I will un-cancel my contract if I get commitment from Neotel to resolve my issues. I want an actual phone call and not just a comment on Hello Peter that does not realize, but I am not holding my breath on this!!!