Cannot get credit or refund for 6 month - Ref:SREQ_***

<p>I payed for a prepaid intrument at Neotel via Gilela. i was dealing with Lunga at Gilela. when im supposed to be sent the instrument, its now out of stock. I then asked for a refund, and Lunga asked me to send proof of payment to Neotel, and i started to deal with Irvin Shai. He told me he has forwarded my details to accounts and that i should send my banking details. That was in January 2016. I am still waiting to this day, June 2016 and Irvin is no longer replying to my email now.</p>