Cancel

Hi, I have requested Neotel to cancel our contract as from 20 February 2016 as you refused to cancel it earlier. You insisted I still pay the full contract fee even though I have no use of the contract for 3 months due to you not being able to provide the service in Jeffreys bay. When we took out the contract the sales lady assured us that if we move to an area where there is no signal, you will cancel the contract without cancelation fees as you cannot provide the service. How can you hold me responsible to pay for a contract when you cannot provide a service in this area? I want to confirm that the contract is now cancelled and that there won't be any further deductions. I would appreciate it if a manager can call me to resolve this and to make sure that the contract is in fact cancelled. I have not received any confirmation in this regard.