Can it get any worse?

So the FACTS:<br> <br> 1) Tried out Neotel super fast wirless Data after I was told I have signal in my area.<br> 2) Only getting 14k line speed (worse than a dial-up modem)<br> 3) Numerous attempts to get better signal and try various NEOTEL services fails.<br> 4) Return devices and cancel service in February.<br> 5) Discovered in March I am still being billed.<br> 6) The employee never canceled my contract.<br> 7) End of March receives an sms reminding me to pay my account.<br> 8) No refund as was promised.<br> 9) No contact by accounts department as promised.<br> 10) National consumer line just rings, no answer.<br> 11) support e-mail does not respond<br> <br> I am actually speechless. What do I do to get rid of Neotel and get all my money back?<br> Should I drive to their head office?<br> I mean I just don't get it.<br> How difficult can it be?<br>